Toledo family stuck after Vision Airlines cancellations - 13abc.com Toledo (OH) News, Weather and Sports

Toledo family stuck after Vision Airlines cancellations

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TOLEDO, Ohio -

Vision Airlines final take-off from Toledo Express is Friday. The airline moved in earlier this year, offering direct flights to Myrtle Beach, South Carolina. The airline plans to call customers who made reservations past that date, but that's not the case for one Toledo family who says they're stuck in South Carolina waiting for an answer from the airline.

They say they never received a phone call or email. In fact, they had no idea the airline was calling it quits at Toledo Express until going through security.

Christine Sweitzer and her family take an annual trip to Myrtle Beach. They usually drive but decided to fly with Vision Airlines to save some time.

Sweitzer was passing through security when she started talking to an employee.

"I said ‘So how is it going?' They were like ‘Well not very good. They are stopping their flights on June 29.' I'm like, ‘Wait a minute, we have a flight coming home on July 2,'" she says.

Sweitzer says no one could give them any answers, just a phone number to Vision Airlines. At first, the airline reassured the family all flights through July 7 were still scheduled, but Sweitzer says that wasn't the case after making a second call to the company. The family was told their only option would be to end their trip early and fly into Cleveland.

The Sweitzers ended up booking a flight home with another airline, shelling out hundreds of dollars in the process. Now the family of four just wants to be reimbursed for their extra costs.

Vision Airlines maintains they sent out emails about the situation, but the family never received them. Sweitzer isn't so sure.

"I am confident they cannot provide any proof of calling us or sending us an email," she says. "I know they can't provide that proof because it didn't happen."

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