Couple sue over firm's negative-review charge of $3500 - 13abc.com Toledo (OH) News, Weather and Sports

Couple sue over firm's negative-review charge of $3500

Posted: Updated:

SALT LAKE CITY (AP) - A Utah couple are suing an online retailer over a $3,500 charge the company assessed after one of them wrote a negative review concerning its customer service.

John and Jennifer Palmer of Layton filed the lawsuit Wednesday in U.S. District Court in Salt Lake City against KlearGear.com based in Grandville, Mich.

According to the complaint, the couple's problems began when John Palmer's order of less than $20 for a desk toy and a key chain for his wife in December 2008 never arrived.

The couple says the order was canceled after they were unsuccessful in attempts to reach KlearGear, and Jennifer Palmer then posted a negative review about the company on RipoffReport.com.

The suit says KlearGear informed the Palmers in 2012 they had 72 hours to remove the negative review or pay $3,500 because the couple violated a "non-disparagement clause" in its terms of use with customers.

The couple says Ripoff.com has a policy of not removing posted reviews, and KlearGear hurt their credit rating by reporting their failure to pay the $3,500 to credit bureaus.

Their attorney, Scott Michelman of Public Citizen, says the case is about protecting consumers' rights to free speech.

The company didn't immediately respond to an email request for comment Sunday.

  • Top StoriesMore>>

  • Chinese lantern may have sparked N. Baltimore plastics plant blaze

    Chinese lantern may have sparked N. Baltimore plastics plant blaze

    Wednesday, July 23 2014 6:06 PM EDT2014-07-23 22:06:08 GMT
    Large stacks of plastic pallets in the yard of HPJ Industries on West Boundary Street started burning last Thursday around 11 p.m. sending massive flames more than 100 feet into the air for hours. 
    Large stacks of plastic pallets in the yard of HPJ Industries on West Boundary Street started burning last Thursday around 11 p.m. sending massive flames more than 100 feet into the air for hours. 

  • Teen followed and robbed by 2 suspects speaks out

    Teen followed and robbed by 2 suspects speaks out

    Wednesday, July 23 2014 5:18 PM EDT2014-07-23 21:18:17 GMT
    These are the two suspects accused of robbing two teenage boys Saturday. We spoke with one of the victims. We can't show you his face, but the 15 year old says he and his buddy had just left the University of Toledo recreation center and were on the University trail. "We're riding along and just saw some people that we were just a little leery of. We wanted to avoid them so we got off to a Toledo side street up the trail here," said the victim. The teens cut through this neighborhood on their...
    These are the two suspects accused of robbing two teenage boys Saturday. We spoke with one of the victims. We can't show you his face, but the 15 year old says he and his buddy had just left the University of Toledo recreation center and were on the University trail. "We're riding along and just saw some people that we were just a little leery of. We wanted to avoid them so we got off to a Toledo side street up the trail here," said the victim. The teens cut through this neighborhood on their...
  • Cystic fibrosis drug being tested at Toledo Hospital

    Cystic fibrosis drug being tested at Toledo Hospital

     

    It's being called the greatest advance in the treatment of the fatal lung disease cystic fibrosis. 13abc's Melissa Voetsch has more on the future of a drug being tested at Toledo Hospital.

Area Events Calendar

See It, Shoot It, Send It!