Software update now available for Jeep Cherokees - 13abc.com Toledo (OH) News, Weather and Sports

Software update now available for Jeep Cherokees

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If you own a 2014 Jeep Cherokee, there's a software update you may want to have done to your vehicle. Chrysler has issued what's called a Technical Service Bulletin or TSB to its dealers. All you have to do is call your dealer and set up an appointment. The service bulletin involves a software update for the Cherokee's powertrain. The update will smooth out your ride.

Deny Amrhein is the Managing Partner here at Grogan's Towne, "It is not a recall and it is not a safety issue. We want our customers to be happy with their cars because if they aren't they won't come back and buy another car from us."

Amrhein says his dealership has received complaints about the Cherokee's shifting, "Any customer who is not happy with the way the car is shifting can bring it in and we will do the computer adjustments to get it to perform the way the customer wants it."

Chrysler issued a statement about the service bulletin saying the updates will enhance the responsiveness and shifting smoothness of the SUV, "Chrysler is stepping up and telling customers if they are not happy with it take it in and we will fix it. We want you to be happy and be a loyal customer."

The update is free but Amrhein says it does take some time to finish,"In doing this along with the adjustment to the computer we have to drive the car for about an hour so I have to have a technician in it." It's not just Cherokees that have already been sold, vehicles still on dealer lots will also have the update installed, "We're going to have every Cherokee done before it is purchased."

The updated software is available right now so all you have to do is call your dealer and set up an appointment. Once again, Amrhein says this is not a recall or a safety issue.

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