Local call center is hiring - 13abc.com Toledo (OH) News, Weather and Sports

Local call center is hiring

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A Toledo-based company that does business around the country is growing again. The Universal Marketing Group is a local call center that takes infomercial orders and the company is hiring dozens of new employees. There are part-time and full-time positions open.

The company needs to hire more than 50 people right now and another 100 in the coming months for its call centers in Toledo and Ann Arbor. Training Manager Tammy White says about one million calls come into the call center in Toledo every year and those calls come in from all over the United States, "Each dot on the map represents a call so you can look up at the map at any time and see where the calls are coming from. In fact, during our busiest times it looks like we took a handful of confetti and threw it at the map there are that many calls. We average about 30,000 calls a week."

Sales Reps at UMG take incoming calls for some of the most popular infomercials in the country. UMG mentor, Rebecca Tansel says many of the products are fitness related, "Beach Body is one of our biggest clients so things like P90X, T25, Hip Hop Abs and 21 Day Fix which is one of our biggest products right now."

Between its Toledo and Ann Arbor call centers White says UMG plans to hire up to 75 people right away with another hundred new hires needed in the next couple months, "We have flexible schedules because we are open 24 hours a day seven days a week so we are hiring around the clock for everything. Our full time workers receive benefits like medical, dental, a 401k plan and paid vacation. We have day shifts, night shifts, afternoons, weekends, whatever works best with your schedule."'

White says the growth has come quickly. The company started twelve years ago with just a handful of employees, "We keep getting new clients and new campaigns . We are very good at what we do so that allows our business to grow." According to White the average person earns about $15 an hour at UMG but some sales reps make up to $35 an hour.

On a side note, about 120 UMG workers will be taking calls this Friday night for Stand Up To Cancer, the entertainment industry telethon to raise money for cancer research.
You can watch the broadcast on 13abc starting at 8 PM.

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