FedEx Ground experiences significant delays in delivering packages

Published: Sep. 8, 2021 at 8:01 PM EDT
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TOLEDO, Ohio (WTVG) - FedEx Ground customers say they are fed up with waiting on their packages. Brenda Shawver, who owns a Tupperware company, said she’s been waiting for days for FedEx Ground to deliver multiple packages with containers for days. Shawver finally received some of those packages Wednesday.

Some FedEx Ground customers have called 13abc and posted on social media complaining about the slow delivery of packages.

Shawver says she’s called the toll-free number to find out what’s the holdup.

“The communication, it’s ridiculous. They should say something other than can’t do anything about it,” said Shawver.

Trucks were rolling in and out of the Perrysburg facility. There’s a sign hanging on the fence letting people know they are now hiring package handlers. Shawver says whatever is going on she hopes it’s fixed soon.

A spokesperson from FedEx Ground sent 13abc this statement, which in part reads, “FedEx Ground continues to experience significant package volumes due to the explosive growth of e-commerce brought on by the onset of COVID-19. That, coupled with a severe ongoing industry workforce shortage, has created operational challenges. We sincerely regret any inconvenience caused by delays and appreciate our customers’ patience as we implement contingencies, including securing additional package handler resources, to restore service levels.”

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