Delivery delays at Perrysburg FedEx ground facility now affecting medical shipments

Published: Sep. 13, 2021 at 8:28 PM EDT
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PERRYSBURG, Ohio (WTVG) - People are losing lifesaving medicine as part of the big backlog at the FedEx Ground facility in Perrysburg.

For a week now, there have been reports about lost tents and lost Tupperware, but now insulin is going bad and people are waiting for more.

Not that any lost package is a good thing, but some of the medicine in question costs thousands of dollars. It’s getting to the point where the issues there could be affecting people’s health.

When Joe Shinaver gets his insulin through the mail, it’s packaged with ice packs. He got a shipment from FedEx Ground a few days late earlier this month.

“All the elements that were supposed to be frozen were all completely thawed. They weren’t even cool to the touch, they were warm,” said Shinaver.

He called his pharmacist, who told him to throw them away. The company sent a second shipment from New Jersey on September 8. It got to Perrysburg’s FedEx hub two days later. As of Monday morning, it was still in Perrysburg. Shinaver called FedEx.

“I was getting madder and madder and madder and finally and I gave the phone to (my wife) and said you’ve got to talk to them. I can’t handle it anymore,” said Shinaver.

“Watching him go through this ... and I know how important this insulin is to him, you get panicky,” said Karan Shinaver.

One I-Team email to FedEx later, the Shinavers got shipment No. 2 delivered Monday afternoon, they say, by a FedEx manager in a personal vehicle. The couple describes the ice packs as cool, thawed but not frozen. Now they’re checking with the pharmacist to see if they’re useable. After Joe begins using his now last vial, he’ll only have three days of medicine left.

So what’s going on in Perrsyburg? The company cites the growth of e-commerce and a workforce shortage.

In a statement to 13abc, the company says it’s working to implement contingencies to address service delays, asking people not to come there to ask about their packages. But customers for reasons of business and health are fed up.

“We’ve dealt with this for 48 years, that he’s been diabetic, and this is really the most frustrating time,” said Karan Shinaver.

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