Toledo AT&T customers without phone, internet service after Maumee Avenue bridge collapse

TOLEDO, Ohio (WTVG) - The sound of a dead phone line is something that people in Toledo's Old South End are tired of hearing.

"There is nothing. It's dead," said resident Mary Borders.

"We have had no phone service, no internet," added SeaGate Food Bank executive director Mindy Rapp.

Toledo construction crews were working on the already closed Maumee Avenue bridge last Wednesday when it collapsed. The deck fell onto the railroad below and it also took out communication lines for AT&T. Since then people in the neighborhood say they've been without phone and internet service.

"It's very frustrating because there's nobody to talk to, nobody who can tell me anything," said Rapp of AT&T's customer service.

Rapp runs the food bank that sits just steps away from all the roadwork. She says the lapse in service has made it hard for her to communicate about important deliveries.

"If we have semis coming in and they can't get a hold of us they have every right to send it to another food bank," said Rapp.

After going more than a week without a phone, Rapp is relying on alternate ways to keep in contact.

"We're trying to reverse call them when we know they are going to be coming, so it's a little extra work," said Rapp. "It's, it's been difficult."

The food bank's workers aren't the only one feeling the pain of being phoneless.

"There's nobody here, she's by herself, and I want to make sure she has a phone," said Borders who now checks in with her 71-year-old mom multiple times a day after her only way to communicate was severed.

"It's concerning, you know?," said Borders. "You want your mom to have a phone if there's an emergency."

While people are doing what they can to get by they hope AT&T gets service restored soon so they can get back to a normal routine.

13abc reached out to AT&T about the status of the repairs and they sent a statement that reads:

"Our teams are making progress repairing equipment that was damaged in the recent bridge collapse. We will continue working as quickly as possible to fully restore service in the area."

Toledo city leaders tell 13abc they've been in "close contact" with the company, but they didn't have any updates for us on the repairs.