Mystery after massive 24,000 mile USPS mix-up

If you've been to the post office, you know it can sometimes be confusing.

But when a dad sent his wife and kids a package through the USPS, he had no idea about the ordeal awaiting him.

See, a family from Toledo lives halfway around the world, now calling Singapore home. But the dad went back to school, and is finishing his PhD at the University of Toledo.

Geoff Milewski sent his family a surprise care package but It never got there. It's traveled nearly 25,000 miles across America… but hasn't left the country. Or so we think. See, no one really knows, not even the USPS.

It's the sisterhood of the traveling package.

“So far we've counted 13 states, and 16 cities. It's been in four of those cities twice,” Milewski said.

Geoff had the postal service handle the electronic labeling when he shipped the box of treats from vacation in Alabama...

“It started in Alabama, then it went to Florida, Kentucky, Washington, back to Kentucky, back to Washington, Montana, Tennessee, Illinois, Arkansas, Oregon, Colorado, Georgia. Right now it's in Jackson, Mississippi,” his wife Jill Posta picked up the story there.

“We are just beside ourselves with how long it's taken to get there,” Milewski said.

While he finishes his PhD, his wife Jill teaches in Singapore. She’s working on making a math word problem using this story as a brain teaser.

“The post office people are just like 'well, we've never seen anything like this in our lifetimes.' And I'm like: ‘great but where's my package,’” Posta said.

That’s what we asked the USPS. The statement courtesy of the U.S. Postal Service’s P.R. team reads in total:

“We have been reaching out to Singapore contacts and are committed to locating this package. We apologize for not providing the service this customer expected. We will continue to pursue this matter.”

“It's going to work from Singapore back to the U.S. on what the problem's been,” Milewski said.

“It's just crazy,” Posta added.

The family hopes for a refund and a safe package arrival. Now laughing, they picture those iconic travel scenes from Indiana Jones.

“And you see a little red line with a plane going from place to place,” Milewski said of the famous movies scenes.

A recent survey from Livability found that the average American visits 12 states in a lifetime. That means this package has already covered more territory than most of us ever will.