TOLEDO (WTVG) - It is just under two months into the new monthly billing program for Toledo water bills and there are plenty of questions from customers.
To accommodate the massive increase in calls and walk-in questions, the city has extended its hours to 7 a.m. to 6 p.m.
You can also email your questions or meter readings to email@example.com, or you can call 419-245-1800.
There is also a customer call back option where you leave your number and it tells you which number you are in the waiting line for customer service.
City spokesman Ignazio Messina said the city is doing the monthly billing in response to the overwhelming request to do so by residents.
But Messina said it is an estimate of your monthly bill.
"We're not doing monthly meter readings," Messina said. "We have the same number of meter readers, and they're still reading meters in the same fashion."
Messina added, "That is quarterly readings. But if you want to help update your monthly bill with a more accurate reading that you do yourself, you can do that."
Customers can take the meter reading themselves and then email it into the customer service department at firstname.lastname@example.org. Your quarterly reading will be adjusted accordingly.